Bella Donna day spa Nanaimo BC, spa services, Brazilian waxing, massage, make-up, facial, manicure, pedicure, natural beauty products Bella Donna Esthetics Nanaimo | Brazilian waxing, facials, make-up, manicures, pedicures, body treatments, foot spa, Reiki, far infrared sauna, natural beauty products

Spa Policies

At Bella Donna Esthetics we want to make your spa experience as relaxing as possible. As part of our commitment to you in receiving the best service possible, we invite you to view our policies noted below. We trust you will have a pleasant experience with us as we strive to be your favorite Nanaimo Spa.

To our existing and potential new clients. Thank you for choosing Bella Donna Esthetics, we value your business!

ARRIVAL 10 MINUTES PRIOR: This allows you to start your experience with us in a relaxed state, in our warm welcoming waiting area. You can enjoy a cup of our signature Tuscan Gardens Lavender tea and treat yourself to some homemade Italian Biscotti's by Lisa's mom, or browse our retail products. For first time clients it allows you to fill out our client information file, a perfect way for us to be aware of your personal preferences, allergies etc. Your information is valued and kept confidential.

LATE POLICY: Appointments missed by 15 minutes or more are cancelled with a 100% spa credit, which is yours to use for future bookings.

CANCELLATION POLICY: As a courtesy, a minimum 24-hour notice is required for cancelling or rescheduling your appointment. All no-shows will be charged 50% of service value. All spa retail sales and gift certificates sales are final with no refunds.

RETURN POLICY: All products sales are a final sale. Returns are only accepted if product is damaged. Then a return becomes a credit on your account, which can be used towards other products or services.

GRATUITY: This is much appreciated but not expected. Gratuity to a therapist can be given in cash or on credit card when paying your bill. Please note we can not use credit cards for gratuities when you are paying with a gift certificate. Much appreciated.

QUIET ENVIRONMENT: As a courtesy to other guests, please maintain a quiet level of conversation. Please turn off pagers and cell phones. Much appreciated.

GIFT CERTIFICATES: are available for services, product or a flat dollar value ($25, $50, $200 and up). An appointment using your gift certificate can only be made by providing the gift certicate number when making a appointment. Should you not wish to use your gift certificate for the service stated, you can use it towards any other service and pay the difference or use it towards retail items. If the spa gift certificate treatment changes in price the person who receives your spa gift certificate will be responsible to pay the difference for the new treatment price. We thank you for understanding and look forward to extending a wonderful spa gift experience to all.

PRICES: are subject to change without notice. For most current prices see our Spa Services page or Bella Donna brochure.

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